JG ABS Privacy Policy

Last Updated: August 2026

  1. Just Genes AB Services (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) for individuals located in the European Union (EU) and European Economic Area (EEA).

  1. Anonymity and Pseudonymity

    1. Where lawful and practicable, you have the option of interacting with us anonymously or using a pseudonym (for example, when making general enquiries about our services). However, because we handle strictly regulated animal genetic material and custom customs logistics, we require your verified legal identity, contact information, and business details to execute contracts, process payments, and perform our services.

  1. Kinds of Personal Information We Collect

    1. We only collect personal information that is reasonably necessary to provide our specialised animal reproductive and logistics services. This includes:
    1. (a)  Contact Information: Your name, residential or business address, email address, and phone number.
    2. (b)  Business & Breeding Details: Property Identification Codes (PIC), herd/kennel registration data, veterinary details, and transactional history.
    3. (c)  Payment Information: Bank account details or credit card information required to process payments securely.
    4. We do not collect sensitive human genetic data. Our services relate strictly to veterinary and animal genetic material (e.g., canine, feline, bovine, equine, or rare breed semen preservation).

  1. Purposes and Legal Bases for Processing

    1. We collect, hold, and use your personal information for primary business operations, including:
    1. (a)  Performance of a Contract: To fulfill service requests including processing, freezing, storing animal semen samples, managing client inventory, and arranging domestic or international freight logistics.
    2. (b)  Legal Obligation: Processing financial billing, tax accounts, and maintaining mandatory legal record-keeping.
    3. (c) Legitimate Interests: Responding to your enquiries, improving our services, managing our business facilities, and securing our digital infrastructure.
    4. (d) Statutory or Contractual Requirement: The provision of your contact and business details is a contractual requirement necessary for us to provide our specialised services. You are under no statutory obligation to provide this data. However, if you choose not to provide the requested personal information, we will be unable to fulfill your service requests, manage your sample inventory, or comply with legal financial record-keeping obligations.
    1. We will not use or disclose your personal information for a secondary purpose unless you have given explicit consent, or it is reasonably expected and directly related to our primary service delivery.

  1. Automated Decision-Making and AI Transparency

    1. In compliance with the 2026 OAIC Reform Requirements and GDPR profiling restrictions, we explicitly disclose that Just Genes AB Services does not use automated decision-making (ADM) systems, algorithms, or artificial intelligence (AI) to make operationally significant decisions that affect your legal rights, financial credit, or access to our services. All inventory allocations, billing, and customer service actions are processed entirely by human operators.

  1. Cross-Border Data Disclosures

    1. We store your personal information securely within Australia. If you are located in the EU/EEA, please note that your data will be transferred outside the European Economic Area to Australia. To ensure your personal data receives an adequate level of protection, we rely on appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, or explicit contract performance exemptions where you request international transport or trade of frozen semen to overseas veterinary clinics or breed repositories. Where required to execute our contract with you, we may disclose necessary contact and breeding documentation to entities in those destination countries.

  1. Data Integrity and Security

    1. We take the security of your data seriously throughout its lifecycle:
      1. (a)  Physical Security: Our physical offices and cryopreservation storage facilities in Queensland are locked and monitored against unauthorised access.
      2. (b)  Digital Security: Electronic client files, storage logs, and financial records are protected by firewalls, password controls, and secure encryption.
      3. (c)  Data Retention: We store personal data only as long as necessary to fulfill business purposes, resolve disputes, and satisfy statutory financial or legal retention obligations under Australian law. When no longer required, data is safely destroyed or permanently de-identified.

  1. Your Privacy Rights (APPs & GDPR)

    1. You have comprehensive rights regarding the personal information we hold about you. Depending on your location, you may request:
      1. (a)  Access and Rectification: The right to view and correct inaccurate, outdated, or incomplete data.
      2. (b)  Erasure (“Right to be Forgotten”): The right to request deletion of your data when it is no longer needed or where processing relies on withdrawn consent (subject to legal retention requirements).
      3. (c)  Portability and Restriction: The right to request a digital copy of your data or request that we temporarily restrict processing operations.
      4. (d)  Object: The right to object to processing activities based on legitimate business interests.To exercise any of these rights, please contact our privacy representative at:
        1.  Email: info@justgenes.com.au
        2.  Phone: (07) 3855 5459
        3.  Postal Address: Just Genes AB Services, Albion, QLD 4010, Australia
      5. We will respond to all regulatory requests within a reasonable timeframe (typically within 30 days and free of charge).

  1. Privacy Enquiries and Complaints

    1. If you have questions about this policy or wish to complain about a potential breach, please contact us directly using the details above. We investigate all complaints promptly. If you remain unsatisfied with our internal response, you have the right to escalate your matter. Australian residents may contact the Office of the Australian Information Commissioner (OAIC). EU/EEA residents retain the right to lodge a complaint directly with their local European Data Protection Supervisory Authority.